Friday, November 6, 2015

Hayward's Desire for Image Ruins Wedding...He Doesn't Care!

Of course, no one responded.  These folks NEVER get this back.  All for the Mayor's Cup tournament.  Mr. Mayor, you like to call yourself the CEO of the City.  CEO's are responsible to their customers and the quality of their offerings.  You obviously don't get that part.
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From: Redacted
Sent: Friday, October 23, 2015 2:10 PM
To: Ashton Hayward; Andy Terhaar; Larry B. Johnson; P.C. Wu; Sherri Myers; Gerald Wingate; Brian Spencer; Jewel Cannada-Wynn; Charles Bare
Subject: Osceola Municipal golf course

Mr. Hayward,

I am reaching out to you again in regards to the email I sent you on 10/13/15. The email was about my wedding that took place at the osceola municpal golf course on 10/10/15. We were wronged for the sake of your vanity. At least that is what the golf course caterer and manager told us. They purposely destroyed our wedding area "to please the mayor." 

Also, 

As previously stated, I have not received any reply or acknowledgement that you have decided to look into the matter. I felt it necessary to email the city council members as well. 

Thank you, 
Redacted

This is the initial email I sent to you:
Mr. Hayward, 

We come to you with great concern in regards to the management of the Osceola Municipal Golf Course. My wife and I signed a contract with Fusion Grill, the in house caterer for the golf course, back in January to have our wedding ceremony and reception at the golf course. The event planner at the time, Amanda, informed us that if we used the in-house caterer we would receive a discount on the venue. We were also told that “they,” meaning the golf course and caterer hold their wedding ceremonies on the east side of the club house in between three oak trees. The day we signed the paperwork we agreed to use the in-house catering service to receive the discount on the venue and to be able to have our wedding ceremony in the designated area. This agreement, to the layman, would mean that the caterer and the golf course work as one entity. 

The day before our wedding, Friday 10/9/15, we along with our wedding party made it to the golf course at approximately 5pm for our walk-through rehearsal. We immediately noticed the golf course was holding a special event for the mayor on this day. As we approached the designated ceremony area our hearts sank. We were greeted by a 2 foot pile of dry/rotting pine straw that had been strewn across the entire wedding ceremony area. There was no way we could have a wedding ceremony in this pile of pine straw. It was unsightly, smelly, and full of bugs. We approached the new event planner about this and she informed us that “they,” meaning the caterer fusion grill, could not do anything about this because the golf course manages that area and they are two separate entities. Now, after they have taken our money, the caterer and golf course have become two different entities. We asked why this was done the day before our wedding and she told us that they had to cover up the dirt patches to impress the mayor so he did not have to stare at nasty patches of dirt. She told us that the golf course bends over backwards for the mayor to cater to his every beck and call. We asked if she could do anything about it or ask the golf course manager to do something about it. The golf course managers solution was to “irrigate and flatten,” the pine straw. Basically, he wanted to make a soupy mess of the pine straw for us to wade through on our wedding day. We asked if they could rake it out of the way the morning of our wedding and move it back afterwards. The golf course manager and event planner told us that we could move it and put it back if we wanted to but they would not be doing anything about it. The event planner then said to us “I mean you guys only paid $300 for the venue and they have a bigger event today so that outweighed your wedding.” However, we did not only pay $300 for the venue. The total price, after using the in house caterer, bordered around $2000. 

We only decided to have our ceremony at the golf course because of the designated ceremony area. We were initially told that it would look exactly the same as it did the day we signed the contract. Fusion grill as well as the golf course led us to believe that they could not, nor would not, do anything to help us find a solution to this issue as to not displease the mayor. We asked the event planner multiple times who the golf course manager’s supervisor was so we could contact a superior about the issue She told us that she did not have to give us that information because the golf course and fusion grill are two separate entities. We were literally left to our own devices to fix this issue less than 24 hours before our wedding. 

We bring this to your attention because we are concerned citizens of Escambia county/ Pensacola. We do not know if you knew about this or not. We do know that your event was used as the scapegoat to explain why we were dropped on our heads hours before our wedding. As tax paying citizens we do not appreciate how this situation was handled. It was very unprofessional and disrespectful. We were already experiencing incredibly high volumes of stress and this only added to it. The caterer and golf course manager were unwilling to reach a compromise or try to accommodate us. We had to rake out the pine straw 3 hours before our wedding into unsightly piles that will forever remain in our wedding pictures. A constant reminder of how we were wronged on such an important day of our lives. We asked about receiving a discount on our total bill or some sort of compensation for having to do this work ourselves and we were told no because it was not the caterers fault and that they are two separate entities. It seems like the golf course and the caterer are only two separate entities when anything goes wrong or requires any sort of accountability. 

In addition to this, we were forced to vacuum the inside of the building where we were holding the reception because the fusion employees working the bar that morning informed us that was the responsibility of the golf course not theirs. Also, in our contract we had paid for everyone to have free soft drinks. It was brought to my attention, in the midst of our reception, that fusion was in fact charging people for sodas. We then contacted fusion employee mike about this. He claimed to have forgot that was in our contract. It is amazing to us how up to date he was on the contract when we needed help but when it came to taking our money he wasn’t so knowledgeable about it. It may be in the city’s best interest to rewrite their agreement with fusion or find a whole new caterer. We will never use this facility again and will do what we can to inform people how we were treated on such an important day. We will also be sending this letter to members of the city council as well as the parks and rec division and to the Escambia county commissioners. We do expect the mayor to look into this issue and to follow up with us.  

Thank you, 
Redacted



4 comments:

Anonymous said...

And we wonder why the golf course loses money year after year and must be bailed out at the expense of other vital city needs. Who on earth would risk planning their special event with such lousy management? Didn't I also just see an agenda item for the City Council to write off the unpaid rent of this restaurant at the Golf Course? So, they aren't paying their rent, they get to keep all their profits, and the Mayor gets the City to forgive their debt to the taxpayers. I understand now why they didn't hesitate to ruin this couple's wedding to please the Mayor.

Anonymous said...

Of course he never responded. In five years, I've never had a response. The taxpayers are paying the salaries of the Mayor, his secretary, his receptionist, his speech writer, his social media person to follow him around and populate his Facebook page with snappy pictures, a city administrator, and now an assistant city administrator, yet neither the Mayor nor a member of his ever growing staff will respond to the public.

Anonymous said...

No surprise. Everything is about him & his image. He couldn't care less about others -- unless they can do something for him.

Anonymous said...

Ever notice how the Mayor's Facebook page is set up so that you can't post? Fortunately the comment feature on "his" posts is - Maybe people can start posting the ignored emails there? Be sure to take a screen shot when you do as it will probably be deleted (at the taxpayers expense). We pay for that site among others....Transparency For All!!