This blog is a place to share ideas and create discussion on issues that affect us all in the City of Pensacola. I look forward to bringing you useful and timely information. Please email me or post a comment to this blog when you have something to share.
Friday, November 6, 2015
Hayward's Desire for Image Ruins Wedding...He Doesn't Care!
Of course, no one responded. These folks NEVER get this back. All for the Mayor's Cup tournament. Mr. Mayor, you like to call yourself the CEO of the City. CEO's are responsible to their customers and the quality of their offerings. You obviously don't get that part.
From:Redacted Sent: Friday, October 23, 2015 2:10 PM To: Ashton Hayward; Andy Terhaar; Larry B. Johnson; P.C. Wu; Sherri
Myers; Gerald Wingate; Brian Spencer; Jewel Cannada-Wynn; Charles Bare Subject: Osceola Municipal golf course
I am reaching out to you again in
regards to the email I sent you on 10/13/15. The email was about my wedding
that took place at the osceola municpal golf course on 10/10/15. We were
wronged for the sake of your vanity. At least that is what the golf course
caterer and manager told us. They purposely destroyed our wedding area "to
please the mayor."
As previously stated, I have not
received any reply or acknowledgement that you have decided to look into the
matter. I felt it necessary to email the city council members as well.
This is the initial email I sent to
We come to you with great concern in
regards to the management of the Osceola Municipal Golf Course. My wife and I
signed a contract with Fusion Grill, the in house caterer for the golf course,
back in January to have our wedding ceremony and reception at the golf course.
The event planner at the time, Amanda, informed us that if we used the in-house
caterer we would receive a discount on the venue. We were also told that
“they,” meaning the golf course and caterer hold their wedding ceremonies on
the east side of the club house in between three oak trees. The day we signed
the paperwork we agreed to use the in-house catering service to receive the
discount on the venue and to be able to have our wedding ceremony in the
designated area. This agreement, to the layman, would mean that the caterer and
the golf course work as one entity.
The day before our wedding, Friday
10/9/15, we along with our wedding party made it to the golf course at
approximately 5pm for our walk-through rehearsal. We immediately noticed the
golf course was holding a special event for the mayor on this day. As we
approached the designated ceremony area our hearts sank. We were greeted by a 2
foot pile of dry/rotting pine straw that had been strewn across the entire
wedding ceremony area. There was no way we could have a wedding ceremony in
this pile of pine straw. It was unsightly, smelly, and full of bugs. We
approached the new event planner about this and she informed us that “they,”
meaning the caterer fusion grill, could not do anything about this because the
golf course manages that area and they are two separate entities. Now, after
they have taken our money, the caterer and golf course have become two
different entities. We asked why this was done the day before our wedding and
she told us that they had to cover up the dirt patches to impress the mayor so
he did not have to stare at nasty patches of dirt. She told us that the golf
course bends over backwards for the mayor to cater to his every beck and call.
We asked if she could do anything about it or ask the golf course manager to do
something about it. The golf course managers solution was to “irrigate and
flatten,” the pine straw. Basically, he wanted to make a soupy mess of the pine
straw for us to wade through on our wedding day. We asked if they could rake it
out of the way the morning of our wedding and move it back afterwards. The golf
course manager and event planner told us that we could move it and put it back
if we wanted to but they would not be doing anything about it. The event
planner then said to us “I mean you guys only paid $300 for the venue and they
have a bigger event today so that outweighed your wedding.” However, we did not
only pay $300 for the venue. The total price, after using the in house caterer,
bordered around $2000.
We only decided to have our ceremony at
the golf course because of the designated ceremony area. We were initially told
that it would look exactly the same as it did the day we signed the contract.
Fusion grill as well as the golf course led us to believe that they could not,
nor would not, do anything to help us find a solution to this issue as to not
displease the mayor. We asked the event planner multiple times who the golf
course manager’s supervisor was so we could contact a superior about the issue
She told us that she did not have to give us that information because the golf
course and fusion grill are two separate entities. We were literally left to
our own devices to fix this issue less than 24 hours before our wedding.
We bring this to your attention because
we are concerned citizens of Escambia county/ Pensacola. We do not know if you
knew about this or not. We do know that your event was used as the scapegoat to
explain why we were dropped on our heads hours before our wedding. As tax
paying citizens we do not appreciate how this situation was handled. It was
very unprofessional and disrespectful. We were already experiencing incredibly
high volumes of stress and this only added to it. The caterer and golf course
manager were unwilling to reach a compromise or try to accommodate us. We had
to rake out the pine straw 3 hours before our wedding into unsightly piles that
will forever remain in our wedding pictures. A constant reminder of how we were
wronged on such an important day of our lives. We asked about receiving a
discount on our total bill or some sort of compensation for having to do this
work ourselves and we were told no because it was not the caterers fault and
that they are two separate entities. It seems like the golf course and the
caterer are only two separate entities when anything goes wrong or requires any
sort of accountability.
In addition to this, we were forced to
vacuum the inside of the building where we were holding the reception because
the fusion employees working the bar that morning informed us that was the
responsibility of the golf course not theirs. Also, in our contract we had paid
for everyone to have free soft drinks. It was brought to my attention, in the
midst of our reception, that fusion was in fact charging people for sodas. We
then contacted fusion employee mike about this. He claimed to have forgot that
was in our contract. It is amazing to us how up to date he was on the contract
when we needed help but when it came to taking our money he wasn’t so
knowledgeable about it. It may be in the city’s best interest to rewrite their
agreement with fusion or find a whole new caterer. We will never use this
facility again and will do what we can to inform people how we were treated on
such an important day. We will also be sending this letter to members of the
city council as well as the parks and rec division and to the Escambia county
commissioners. We do expect the mayor to look into this issue and to follow up