Thursday, August 27, 2015

Not Enough Sanitation Drivers...but TWO (2) New Asst Administrators

In the email below, City Administrator Eric (Code Red) Olson is informed why a Citizens trash was not picked up on the scheduled day.

Our Mayor has plenty of money for Assistant City Administrators to prop him up, summarize the PNJ, give no bid contracts to cronies, have speech writers and PIOs, BUT NOT ENOUGH FOR THE PEOPLE THAT KEEP OUR TRASH FROM PILING UP.

And what is Eric Olson worried about?  What address an email came from.

You can't make this mismanagement up!

Can the Speechwriter drive a truck?

From: Casey Kelley []
Sent: Tuesday, August 04, 2015 10:50 AM
To: Eric Olson
Cc: Latasha Buchanan
Subject: FW: Lack of garbage pick-up

Hi Eric,

Latasha received the response below from Mr. Moore about the missed sanitation pickup at __ N. Donelson Street.


From: Latasha Buchanan
Sent: Tuesday, August 04, 2015 10:49 AM
To: Casey Kelley
Subject: Fwd: Lack of garbage pick-up

Sent from my Verizon Wireless 4G LTE smartphone

-------- Original message --------
From: Jerry Moore <>
Date: 08/03/2015 3:47 PM (GMT-06:00)
To: Latasha Buchanan <>
Cc: Lela Klyn Wilson <>, Fred Crenshaw <>
Subject: RE: Lack of garbage pick-up

Klyn remembers speaking to Mr. REDACTED on Friday and she did inform him that it was an "open route" (meaning no driver was available to start the route in the morning) but advised him that the garbage would be picked up by the end of the day. Crews began working the "open route" after completion of their own routes at approximately 2:30 p.m. on Friday but didn't complete the route until approximately 6:00 p.m. . Unfortunately, this situation occurs when we are short drivers. Currently we are short one driver due to a retirement and on Friday we had five other drivers out due to funeral leave, sick leave and job injury. The past few weeks have been very tight for drivers due to those who have been out, but we've always completed the routes by day's end. Certainly, residents living on routes affected by a driver shortage often get anxious about the timeliness of their garbage collection and call our office late in the day. However, it's a rare occurrence that their garbage is not actually picked up on the scheduled day.

This afternoon I had the supervisor go out to the location to verify that the garbage was actually collected on Friday and it appears that the containers on N. Donelson Street were all emptied on Friday as none were at the curb for pickup today and we haven't received any calls today reporting missed garbage from the area. There were a couple of containers out on Chase and Coyle that the Supervisor is having emptied today even though they don't appear to be misses from Friday since neither container is overly full. The supervisor did say that the regular route driver (who is out on injury) normally collects this area in the early morning to avoid the traffic, so for collection to not happen until late afternoon creates quite a disruption for customers. Hopefully, this situation will resolve itself within the next couple of weeks when the regular driver is able to return to full duty. Until then, I will have the Supervisor monitor the area to make sure collections are made on the scheduled day.

Jerry Moore
Director, Sanitation Services & Fleet Management
City of Pensacola

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-----Original Message-----
From: Latasha Buchanan
Sent: Monday, August 03, 2015 2:22 PM
To: Jerry Moore
Cc: Lela Klyn Wilson
Subject: FW: Lack of garbage pick-up

Good Afternoon Mr. Moore,

Please see email below and advise. Thank you.

-----Original Message-----
From: Eric Olson
Sent: Monday, August 03, 2015 2:14 PM
To: Latasha Buchanan <>
Subject: FW: Lack of garbage pick-up

Yours for action. Please keep me posted.


-----Original Message-----
From: Jewel Cannada-Wynn
Sent: Monday, August 03, 2015 2:12 PM
To: Eric Olson <>
Subject: Fw: Lack of garbage pick-up

Sent: Friday, July 31, 2015 3:26 PM
To: Jewel Cannada-Wynn
Subject: Lack of garbage pick-up

Dear Ms. Canada-Wynn,

I am writing to advise you of a situation occurring in your district. We live in the first block of North Donelson St. We have approximately ten residents and two businesses that depend on the city to collect our garbage. West Chase also seems to be affected. For three Friday's in the month of July, we have had no garbage pick up.

The first week that was missed, no truck ever came by to pick up our garbage. Most of the residents simply left their cans on the street until the next week. The second week,our garbage was collected. Last week, the garbage again was not collected. We called, and a truck was sent to collect the garbage of the residents of North Donelson St. late Friday afternoon.

Again today the garbage was not collected. My husband called and was told that we live on an open route, and our garbage would only be collected when they could get to it.

I find that an unacceptable answer. We and the other residents of Donelson St. and West Chase St. pay for garbage pick-up, and we have the right to expect it to be collected every week not whenever they can get around to it. I would think this is also a sanitary issue to not have garbage collected on a regular basis.

I would appreciate it if you could look into this situation.

Thank you for your attention to this matter.


CJ Lewis said...

On perhaps 6-7 occasions in the last 12 months, the city has not picked up our garbage. On several occasions, the trash can was placed in the street, once even turned over blocking the way of cars trying to get to Scenic Heights Elementary School. I was out in the park walking my dog and had to come back home to pull the garbage can out of the street. The driver must have known what he had done but did not care. We are aware of similar stories from other neighbors and I have heard from Councilwoman Myers that the same problem has occurred in her neighborhood. After calling the city, our trash was usually picked up later in the day and sometimes the next day, requiring an extra expenditure of fuel that we as rate payers have to pay for. The habitual storyline seems to be the same with my wife told there are not enough drivers or the drivers are new and getting used to the route, etc., etc. It is not clear why new drivers do not go out with experienced drivers to learn the route. It is unclear if the trucks are equipped with GPS to track where they have been and stopped to pick up trash. My guess is that the drivers are doing the best they can with the little they are given. However, in one bizarre case, requiring multiple calls, the driver first told dispatch that the can had not been curbside, which it had been since the prior night, and then the same or another driver told dispatch that he had driven by the house and not picked up the garbage because the can was empty. Reread that last sentence on mull on it a while. The dispatch person trying to explain to my wife said she was just as baffled as to how a driver could use see inside a closed garbage can, perhaps using his x-ray vision, to see that there was no trash inside. Eventually, after what I think was 4-5 calls, the trash got picked up and the supervisor (Fred) stopped by to make sure the job was done. Is city government really this hard? How does the city measure the metrics of its performance not just picking up trash but doing all the other stuff it is supposed to do? How does the city's trash service compare to the service provided by ECUA? Could the city solve this problem by contracting with ECUA to pick up the city's trash using the existing cans and providing the same schedule and types of services, the employees working for and supervised by ECUA not the city? Even if city rate payers paid the same, it would be worth letting ECUA do the job if they actually picked up the trash on time.

Anonymous said...

Speaking of garbage service in Pensacola - why are all of the garbage cans at the ballpark Waste Management cans? Why would the city owned stadium farm out a service that they offer/mandate on their citizens?

Anonymous said...

Regular workers that try to take care of all of the communities don't belong to the yacht club - so we stay under employed, under paid but we still pay taxes. We must gather our populations and VOTE to get rid of this good ol' boy government and remind the 7th floor the city limits go beyond downtown.

Anonymous said...

The City of Pensacola does not pick up commercial trash/garbage. Businesses, churches, city hall all use contracted trash disposal.

Anonymous said...

City hall is raiding all departments to fund the Mayor's fluff i.e. speechwriters, photographers, social media staff, two communications assistants, an exec. Assistant, a receptionist, not to mention all his new furnishings for the seventh floor and all his local lunches at Jackson's for him and his buddies. He even charges us millage expense for his trips from home to city hall. It's sickening.