Wednesday, April 15, 2015

Marketing Contractor and COO Restructuring Airport in Private

Surely, you misread that headline.  Nope.  A marketing contractor gets to decide who stays and goes at the Airport.

The fate of the professional careers of the Airport administrative staff is at the whim of a local ad firm and the Real Mayor from Navarre Tamara Fountain not the elected Mayor.

In another whiny email to COO Tamara Fountain, Ad boy and Secret Airport Director Chip Henderson of Emagination Unlimited discusses how he wasn't included in a negotiation between the Airport and Hangout Fest. He had his feelings hurt and says he looks like a fool.

At the end of the email below Chip Henderson states to COO Tamara Fountain:

"As we explore the new structure at the airport and how some admin positions change or eliminate, customer service is the area that we should beef up."

Really?  Read that again... AS WE EXPLORE THE NEW STRUCTURE AT THE AIRPORT AND HOW SOME ADMIN POSITIONS CHANGE OR ELIMINATE, CUSTOMER SERVICE IS THE AREA THAT WE SHOULD BEEF UP.

Questions and Comments:
  • Where is airport admin staffing in the ad boy's marketing contract?
  • Why would the COO discuss changes in personnel with any contractor?
  • Is it proper to discuss employee HR issues with the marketing contractor?
  • Is this a marketing issue when it deals with people's livelihood?
  • Would any attorneys for potentially terminated or restructured employees like  this evidence for your wrongful termination suit?
Airport employees, union leaders, City HR manager, heck...Mayor Hayward, did you intend for your ad flunky to evaluate and restructure your airport through hiring and firing people with the COO, Tamara Fountain, or... just place some ads in Travel & Leisure?

Somebody should sue these people.

Entire Unbelievable Email Below

From: Chip Henderson - Emagination Unlimited [mailto:chip@getemagination.com]
Sent: Monday, March 16, 2015 3:43 PM
To: Tamara Fountain
Subject: Re: HangOut Fest


FYI… Please just hold on this information for now.

I was never told that there was a signed, executed agreement already in place. I asked about it today as I was curious when we met with Sean… It seemed as if there were several communications I wasn’t involved in.

Ideally, I would have narrowed down our promotional window, increased and defined their responsibilities to/for us, and added more VIP tickets.

In today’s meeting, I attempted to discuss specific details that Allison called out to me as issues with transportation but she kind of backpedaled them today. Furthermore, Allison and I spoke of having the VIP room in the conference room hall as it worked better (with the exception of no refrigerator) and she changed it back to the main conference room today… In general, I don’t have problems with changes, but she made it look like we had never discussed these items prior—I felt like a fool. Dealing with the hospitality area means guests have to go through 2 locked, controlled doors, which I don’t care for as well.

Allison said she was short-staffed with CSS agents currently and that the ones she does have are concerned for their jobs. They all are aware of the new TSA exit lane changes and have questioned whether or not they will continue to have jobs. She stated Dan has never informed her or them. I hate to have their morale so low regarding their job security but also know that we need to have customer service reps at the airport (if not now in the future). As we explore the new structure at the airport and how some admin positions change or eliminate, customer service is the area that we should beef up.

Best,


Chip

Emagination Unlimited
create > innovate > inspire

Chip Henderson // Idea Generator



1 comment:

Anonymous said...

Rut ro...another one using private email to conduct public business...